• Customers should aim to arrive no more than 10 minutes before the lesson and leave no more than 10 minutes after the lesson to help improve changing room comfort.

  • No outdoor shoes are to be worn on the poolside/ changing rooms

  • Toilet & shower prior to entering the pool.

  • Ensure babies and toddlers who are not toilet trained wear tight fitting swim nappies and a tight fitting neoprene nappy over the swim nappy.

  • Under no circumstances should regular nappies be worn while swimming.

  • Always change your child on the floor using his/her own changing mat or a designated baby-changing table

  • Do not attend a lesson until 48 hours after you or your child are clear of any symptoms of illness, sickness or diarrhoea, and 2 weeks after Covid If in doubt seek medical advice.

  • No eating in the changing rooms or on poolside

  • Buggies/prams need to be left outside, please make sure you have a rain cover.

  • No talking to the swimming instructors before, during, or after the swimming lesson, any questions or concerns must be communicated by emailing the office at swim@babyswimsafari.co.uk

  • Please adhere to the instructions given to you regarding car parking, entry and exit route to pools.

Pool Policy

Health and Safety

  • Parents are responsible for their babies and toddlers at all times when they attend lessons together

  • Swimmers & Parents / Carers: Please do not run or allow your child to run on the poolside, we do not want anyone to have an accident or injure themselves.
    You must not bring your child swimming if they are unwell, if you are unsure please speak to a member of the team.

  • Swimmers must not get into the swimming pool until the teacher says that it is safe to do so if a swimmer needs to leave the pool before the end of the lesson they must tell the teacher.

    Photography / Videos

  • We do not allow any photography/videos without permission, if you have any questions regarding this please speak to us.

  • Occasionally we take photographs and videos during lessons with your permission and use them for marketing purposes e.g. on social media sites and our website. If you do not want your photograph used in this manner please advise your teacher.

    Sibling Discount

  • We offer 20% Sibling Discount

    Data Protection

  • Baby Swim safari is committed to ensuring that all data is kept confidential and stored safely for all swimmers. When registering for swimming lessons with Baby Swimsafari you will need to supply swimmers name daytime and mobile phone number, email address and any relevant medical conditions/history. Baby Swimsafari will not share this data with any third party or where we are legally requested to and therefore required to do so. This is in accordance with the General Data Protection Regulation (GDPR), for more information please refer to our Privacy Policy on our website.

  • The names and ages of your children are printed on lesson registers which the teachers use at the pool, and therefore this data is visible to other pool users.

Classes are paid for in advance for a whole school term, unless alternative arrangements have been made.

Your place is secured once the full payment has been received. 

Enrolments are taken at any time throughout the term and term fees are pro rated

1. Payment

Payment for classes can be paid in full in advance. This will be advised to you at the time of booking along with payment timescales/methods available and will be confirmed via email.
All payment dates will be confirmed to you, If payment is made on time your place in the lessons is secure.

2.Cancellation / Amendments

Baby Swimsafari reserves the right to alter course dates should it be necessary due to illness or other unforeseeable reasons. where this happens we will endeavor to give as much notice as possible.

Any cancellations due to force majeure, power cuts, pool closures, adverse weather, disasters and pandemics will not be refundable, as these are out of our control.

Baby Swimsafari do not offer refunds for the cancellation of courses, the space is secured for the term and if you decide to leave before the end of the term, this must be communicated via email, any remaining / outstanding term payment will be due in full within 24hrs of cancellation.

3. Refunds

Refunds if granted are processed at the end of the current term.

Payment

COVID

You must at all times follow Government guidelines relating to Covid 19 infection. If there are any specific guidelines relating to a venue, we will inform you